Frequently Asked Questions

How does the cooling mat work?

The mat uses pressure-activated cooling gel technology. The moment your pet lies down, the gel inside begins absorbing their body heat and naturally dissipates it into the air. There's no need to plug it in, freeze it, or add water — it recharges on its own once your pet gets up, making it ready to use again within minutes.

What pets can use it?

Our cooling mat is designed for all types of pets — dogs, cats, rabbits, guinea pigs, and most small-to-medium animals. As long as your pet likes to rest or lie down, they'll benefit from it. It's especially useful for older pets, thick-coated breeds, or any animal that struggles in warmer temperatures.

What sizes are available?

We offer Small, Medium, and Large to accommodate pets of all breeds and sizes. The Small works well for cats and small dogs, Medium suits most mid-size breeds, and Large is ideal for bigger dogs who like to fully stretch out. Check the product page for exact dimensions before ordering.

How do I clean it?

Cleaning is straightforward — simply wipe the surface down with a damp cloth and mild soap after use. Do not machine wash or submerge it in water as this can damage the internal gel. A quick wipe after each use is all it takes to keep it hygienic and fresh for your pet.

Is it safe for my pet?

Yes, the mat is made from non-toxic, pet-safe materials and is completely free from harmful chemicals. The outer layer is also designed to be chew-resistant for added durability. That said, we always recommend supervising your pet during their first few uses, especially if they tend to chew on new items.

How long does shipping take?

Orders are typically processed within 1-2 business days. Delivery usually takes between 7-14 days depending on your location. During peak seasons shipping times may be slightly longer, but you'll receive a tracking number as soon as your order is on its way so you can follow it every step of the way.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping costs and estimated delivery times are calculated automatically at checkout based on your location. Please note that customs fees or import duties may apply depending on your country and are the responsibility of the buyer.

Can I modify or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us as soon as possible — ideally within 12 hours of placing it. Once the order has been processed and handed off to our fulfillment team, we may not be able to make changes. We'll always do our best to help if you reach out quickly.

What is your return policy?

We offer a 30-day return window from the date of delivery. If you're not satisfied with your purchase for any reason, contact us through our Contact page and we'll guide you through the return process. Items must be in their original condition and packaging to qualify for a refund.

Can I track my order?

Absolutely. Once your order has shipped you'll receive a confirmation email with your tracking number included. You can also visit the Track Your Order page on our site at any time to get a live update on where your package is and when it's expected to arrive.